IT Dashboard

Helpdesk

Ticket pressure

Open queue

Open tickets 13 this week

86

Not closed across IT Helpdesk

Waiting for requestor 2 new

15

Customer response needed

Unassigned > 1 day 19 open

1

Needs ownership

Inventory

Stock and order risk

Open assets

Low stock warnings 104 spares

11

Spare pools at or below threshold

Overdue orders 15 units

1

Equipment past expected delivery

Helpdesk

Queue health

Open queue

13 tickets this week

Hardware

5

Software

4

Access

2

Common Questions

1

Other

1

Assigned 70

Waiting 15

Unassigned 1

Helpdesk

Status movement

13 opened this week

Opened

13

Closed

8

New

4

Open

31

Assigned

10

Waiting

2

Unassigned

1

Inventory

Spare inventory by location

Open stock

Rockettown Jumpy Road Storage

58

Christopher Robin CR IT Closet

23

Stannis Hangar 2

23

Procurement

Delivery watch

Open orders

AMAZON-32245687 Rockettown / Jumpy Road Storage

15 units Due Jul 29

Service risk

Needs review

Review

IT-2452 ZBook dock failure blocking engineering handoff

Open > 7d 16 d

IT-2438 Printer queue stalled in Christopher Robin

Open > 7d 14 d

IT-2417 VPN drops during Teams calls

Critical 8 d

IT-2409 New hire setup still missing dock

Unassigned 3 d

IT-2388 Monitor flicker after laptop swap

Waiting 2 d

Procurement

Overdue orders

Open orders

AMAZON-32245687 Rockettown / Jumpy Road Storage

15 units 51 d late

Assets

Last 5 assets added

View all

STANN-D-200003 HP Z8 Desktop

Desktop Stannis / Hangar 2

STANN-D-200002 HP ProDesk 600 G6

Desktop Stannis / Hangar 2

STANN-D-200001 HP ProDesk 600 G6

Desktop Stannis / Hangar 2

STAN-M-200008 Acer Nitro 31.5

Monitor Stannis / Hangar 2

STAN-M-200007 Acer Nitro 31.5

Monitor Stannis / Hangar 2

Knowledge Base

Recently captured articles

Open articles

EliteBook 840 G10 imaging checklist Hardware

today

Thunderbolt Dock G6 firmware recovery Hardware

1 d

VPN profile reset without reinstall Software

2 d

New hire equipment bundle standard Common Questions

4 d

Activity Feed

Latest movement

Order past due

AMAZON-32245687 has 15 units still pending for Rockettown.

now

Asset received

STANN-D-200003 entered Stannis / Hangar 2.

18m

Ticket assigned

Laptop performance degraded moved to Endpoint Support.

42m

Article updated

Thunderbolt Dock G6 recovery steps refreshed.

2h

Stock reviewed

Christopher Robin spare inventory was checked this morning.

3h