Dashboard

Open tickets25 this week

86

Not closed across Helpdesk

Waiting for user5 new

15

Customer response needed

Unassigned > 1 day

0

Needs ownership

Low stock warnings

11

Spare pools below threshold

Helpdesk

Jul 13 - Jul 20

Open queue

Ticket types this week

25 total

25 tickets

Display 5 Installation 5 VPN 5 Docking 3 Password 3

Weekly queue state

25 total

22 active

Assigned 17 Waiting for user 5 Closed 3

Unassigned after 1 day 0 Tickets still needing an owner Open after 1 week 64 Tickets still not closed

Service risk queue

Review

HD-260094 Spare device imaging blocked Open > 7d 20 d HD-260077 Printer queue stalled in Christopher Robbins Open > 7d 17 d HD-260060 Laptop performance degraded Open > 7d 13 d HD-260095 Laptop will not dock in Remote Locations Open > 7d 21 d HD-260096 VPN drops during long calls Open > 7d 21 d

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