Helpdesk

Medium Open Overdue Jul 7

Ben Foster reports that mobile mail and calendar have stopped syncing from Christopher Robbins.

hd-260068-diagnostics.txt Diagnostic note

Visibility Comment

Avery Walker Internal Note Jul 4, 10:23 PM

Check for stale mobile device registration.

Avery Walker Public Response Jul 4, 10:10 PM

We are refreshing the mobile profile and validating conditional access.

Outlook Profile Reset KB-260005 - Public FAQ - Collaboration

Outlook Profile Reset 14 ticket uses - 100% helpful

Status changed Jul 4, 10:06 PM

Ticket moved to Open.
Assigned to Avery Walker Jul 4, 9:56 PM

Endpoint Engineering accepted ownership.
Affected asset selected Jul 4, 9:51 PM

Inventory asset attached to the ticket context.
Ticket created Jul 4, 9:48 PM

Ben Foster reported: Mobile mail not syncing.

CR-PH-6001 Apple iPhone 15 WRB-PH-GB-6001

Assigned Warranty Active

Assigned user Grace Bennett

Location Christopher Robbins / Depot Floor

Department TMG Operations

Assigned to Grace Bennett May 17, 4:02 PM

Grace Bennett received this asset for Depot Operations Manager.
Inventory location assigned May 16, 4:10 PM

Placed in Christopher Robbins / Depot Office / Depot Floor.
Asset tag assigned May 16, 4:06 PM

CR-PH-6001 assigned to serial number WRB-PH-GB-6001.
Asset received May 16, 4:02 PM

Mobile device assigned for Grace Bennett's operational coverage.

HD-260068 - Mobile mail not syncing