Open tickets
86
Not closed across Helpdesk
Reports
Executive operations dashboard
How healthy is IT?
Assets managed
197
System of record inventory
Avg resolution time
16.3h
Closed and resolved tickets
Warranty risk
3
Expired or expiring in 90 days
Low inventory alerts
11
Spare pools below target
Knowledge coverage
80 %
Ticket categories with published guidance
IT health trends
Monthly operating signal across tickets, resolution, inventory, and knowledge.Monthly ticket volume
Resolution trend
Inventory growth
Knowledge growth
Operational insights
Automatically generated observations that point to action.Department support load
Where service demand, asset footprint, and response time intersect.| Department | Tickets | Assets / response | Signal |
|---|---|---|---|
| TMG Operations Most common issue: Display | 18 tickets | 20 assets / 0.1h avg response | warning |
| Field Services Most common issue: Installation | 14 tickets | 13 assets / 0.1h avg response | info |
| TSG Operations Most common issue: Display | 14 tickets | 25 assets / 0.1h avg response | info |
| Logistics Most common issue: VPN | 13 tickets | 75 assets / 0.1h avg response | info |
| Finance Most common issue: Installation | 12 tickets | 10 assets / 0.1h avg response | info |
| Information Technology Most common issue: VPN | 11 tickets | 34 assets / 0.1h avg response | info |
| Network Operations Most common issue: Installation | 9 tickets | 16 assets / 0.1h avg response | info |
| Executive Office Most common issue: Docking | 9 tickets | 4 assets / 0.1h avg response | info |