Knowledge Base
Knowledge article
KB-260002 - VPN Troubleshooting
Operational knowledge with lifecycle, revision history, feedback, and live relationships.
Requester-safe checklist for VPN disconnects, failed MFA prompts, and stale tunnel sessions.
- Category
- Network Access
- Owner
- Service Desk
- Author
- Sam Rivera
- Updated
- Jul 11, 2026
Problem and environment
The operational context the technician should recognize.
Problem
Employees may report VPN drops, repeated sign-in prompts, or inability to reach internal applications.
Environment
Remote users connecting through the corporate VPN client.
Public FAQ answer
Requester-safe content.
Restart the VPN client, verify your internet connection, approve the Microsoft Authenticator prompt, and try again. If VPN connects but internal apps still fail, contact IT with the time of the failure and the application you were trying to reach.
Revision history
Articles never disappear; they evolve through review.
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Version 2: Published
Reviewed and published for operational reuse.
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Version 1: Published
Initial article captured from operational support experience.