Password Reset Procedure
Use the password reset link from the sign-in page, verify your identity, choose a new password, and wait a few minutes before signing in again. Contact IT if the reset page cannot verify you.
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Microsoft Authenticator Setup
Sign in to your security info page, choose Add sign-in method, select Authenticator app, scan the QR code, and approve the test prompt. Keep at least one backup method on your account.
VPN Troubleshooting
Restart the VPN client, verify your internet connection, approve the Microsoft Authenticator prompt, and try again. If VPN connects but internal apps still fail, contact IT with the time of the failure and the application you were trying to reach.
Outlook Profile Reset
Close Outlook, open Windows search, type Mail, choose Show Profiles, add a new profile, and sign in again. Leave Outlook open until initial sync completes.