Helpdesk

High Waiting on Customer Overdue Jul 17

John Smith loses VPN connectivity during long architecture review sessions when switching conference rooms.

hd-260005-diagnostics.txt Diagnostic note

Visibility Comment

Jordan Patel Internal Note Jul 16, 10:30 AM

Waiting on diagnostic logs from requester before escalating to network operations.

Jordan Patel Public Response Jul 16, 10:17 AM

Client logs requested for the next disconnect.

Laptop Imaging Checklist KB-260008 - Internal Knowledge - Asset Lifecycle BitLocker Recovery Procedure KB-260004 - Internal Knowledge - Security VPN Troubleshooting KB-260002 - Public FAQ - Network Access Microsoft Authenticator Setup KB-260009 - Public FAQ - Identity Dell WD22 Dock Firmware Update KB-260001 - Internal Knowledge - Endpoint Hardware

VPN Troubleshooting 24 ticket uses - 100% helpful Microsoft Authenticator Setup 22 ticket uses - 100% helpful Dell WD22 Dock Firmware Update 19 ticket uses - 100% helpful

VPN Troubleshooting KB-260002 - Network Microsoft Authenticator Setup KB-260009 - Access

Status changed Jul 16, 10:13 AM

Ticket moved to Waiting on Customer.
Assigned to Jordan Patel Jul 16, 10:03 AM

Network Operations accepted ownership.
Affected asset selected Jul 16, 9:58 AM

Inventory asset attached to the ticket context.
Ticket created Jul 16, 9:55 AM

John Smith reported: VPN disconnects during architecture review.

Hunts-1001 Dell Latitude 5550 HSV-LT-JS-1001

Assigned Warranty Active

Assigned user John Smith

Location Huntstown / TMG Operations

Department TMG Operations

Assigned to John Smith May 4, 3:02 PM

John Smith received this asset for TMG Program Manager.
Inventory location assigned May 3, 3:10 PM

Placed in Huntstown / Operations Center / TMG Operations.
Asset tag assigned May 3, 3:06 PM

Hunts-1001 assigned to serial number HSV-LT-JS-1001.
Asset received May 3, 3:02 PM

Dell Latitude 5550 deployed for John Smith.

HD-260005 - VPN disconnects during architecture review