Helpdesk

Low Closed Due Jul 10

Shawn Miller reports that imaging is stuck preparing a spare endpoint at Remote Locations.

hd-260064-diagnostics.txt Diagnostic note

Visibility Comment

Avery Walker Internal Note Jul 5, 6:23 PM

Could affect inventory readiness for new assignments.

Avery Walker Public Response Jul 5, 6:10 PM

We are checking deployment task sequence and network availability.

Rapid7 Installation KB-260006 - Internal Knowledge - Security Outlook Profile Reset KB-260005 - Public FAQ - Collaboration Laptop Imaging Checklist KB-260008 - Internal Knowledge - Asset Lifecycle BitLocker Recovery Procedure KB-260004 - Internal Knowledge - Security

Outlook Profile Reset 14 ticket uses - 100% helpful Laptop Imaging Checklist 11 ticket uses - 100% helpful BitLocker Recovery Procedure 5 ticket uses - 100% helpful

Rapid7 Installation KB-260006 - Software Outlook Profile Reset KB-260005 - Software

Status changed Jul 5, 6:06 PM

Ticket moved to Closed.
Assigned to Avery Walker Jul 5, 5:56 PM

Endpoint Engineering accepted ownership.
Affected asset selected Jul 5, 5:51 PM

Inventory asset attached to the ticket context.
Ticket created Jul 5, 5:48 PM

Shawn Miller reported: Spare device imaging blocked.

Hunts-1020 HP EliteBook 840 G11 RMT-LT-POOL-1020

In Stock Warranty Active

Assigned user Unassigned

Location Remote Locations / Remote Spare Pool

Department Logistics

Inventory location assigned Jul 4, 3:10 PM

Placed in Remote Locations / Remote / Remote Spare Pool.
Asset tag assigned Jul 4, 3:06 PM

Hunts-1020 assigned to serial number RMT-LT-POOL-1020.
Asset received Jul 4, 3:02 PM

Laptop added to spare pool.

HD-260064 - Spare device imaging blocked