Helpdesk

Medium Open Overdue Jul 4

Victor Alvarez is missing required apps and security groups after onboarding.

hd-260082-diagnostics.txt Diagnostic note

Visibility Comment

Taylor Brooks Internal Note Jul 2, 12:23 AM

Likely group assignment drift; check identity template.

Taylor Brooks Public Response Jul 2, 12:10 AM

We are comparing the user against the standard onboarding access profile.

Password Reset Procedure KB-260007 - Public FAQ - Identity Microsoft Authenticator Setup KB-260009 - Public FAQ - Identity BitLocker Recovery Procedure KB-260004 - Internal Knowledge - Security Rapid7 Installation KB-260006 - Internal Knowledge - Security Laptop Imaging Checklist KB-260008 - Internal Knowledge - Asset Lifecycle

Password Reset Procedure 31 ticket uses - 100% helpful Microsoft Authenticator Setup 22 ticket uses - 100% helpful Laptop Imaging Checklist 11 ticket uses - 100% helpful

Status changed Jul 2, 12:06 AM

Ticket moved to Open.
Assigned to Taylor Brooks Jul 1, 11:56 PM

Identity accepted ownership.
Affected asset selected Jul 1, 11:51 PM

Inventory asset attached to the ticket context.
Ticket created Jul 1, 11:48 PM

Victor Alvarez reported: New hire setup incomplete.

CR-1002 Lenovo ThinkPad T14 Gen 5 WRB-LT-TH-1002

Assigned Warranty Active

Assigned user Trevor Hall

Location Christopher Robbins / Service Desk

Department Information Technology

Assigned to Trevor Hall May 18, 3:02 PM

Trevor Hall received this asset for Endpoint Technician.
Inventory location assigned May 17, 3:10 PM

Placed in Christopher Robbins / Depot Office / Service Desk.
Asset tag assigned May 17, 3:06 PM

CR-1002 assigned to serial number WRB-LT-TH-1002.
Asset received May 17, 3:02 PM

Lenovo ThinkPad T14 Gen 5 deployed for Trevor Hall.

HD-260082 - New hire setup incomplete