Helpdesk

High Resolved Due Jul 2

Shawn Miller reports that imaging is stuck preparing a spare endpoint at Remote Locations.

hd-260084-diagnostics.txt Diagnostic note

Visibility Comment

Avery Walker Internal Note Jul 1, 2:23 PM

Could affect inventory readiness for new assignments.

Avery Walker Public Response Jul 1, 2:10 PM

We are checking deployment task sequence and network availability.

Rapid7 Installation KB-260006 - Internal Knowledge - Security Outlook Profile Reset KB-260005 - Public FAQ - Collaboration Laptop Imaging Checklist KB-260008 - Internal Knowledge - Asset Lifecycle BitLocker Recovery Procedure KB-260004 - Internal Knowledge - Security

Outlook Profile Reset 14 ticket uses - 100% helpful Laptop Imaging Checklist 11 ticket uses - 100% helpful BitLocker Recovery Procedure 5 ticket uses - 100% helpful

Rapid7 Installation KB-260006 - Software Outlook Profile Reset KB-260005 - Software

Status changed Jul 1, 2:06 PM

Ticket moved to Resolved.
Assigned to Avery Walker Jul 1, 1:56 PM

Endpoint Engineering accepted ownership.
Affected asset selected Jul 1, 1:51 PM

Inventory asset attached to the ticket context.
Ticket created Jul 1, 1:48 PM

Shawn Miller reported: Spare device imaging blocked.

Hunts-1012 HP EliteBook 840 G11 RMT-LT-BD-1012

Assigned Warranty Active

Assigned user Brooke Diaz

Location Remote Locations / Assigned Remote

Department TSG Operations

Assigned to Brooke Diaz May 29, 3:02 PM

Brooke Diaz received this asset for Remote Project Coordinator.
Inventory location assigned May 28, 3:10 PM

Placed in Remote Locations / Remote / Assigned Remote.
Asset tag assigned May 28, 3:06 PM

Hunts-1012 assigned to serial number RMT-LT-BD-1012.
Asset received May 28, 3:02 PM

HP EliteBook 840 G11 deployed for Brooke Diaz.

HD-260084 - Spare device imaging blocked