Helpdesk

Medium Resolved Due Jul 9

Victor Alvarez is missing required apps and security groups after onboarding.

hd-260062-diagnostics.txt Diagnostic note

Visibility Comment

Taylor Brooks Internal Note Jul 6, 4:23 AM

Likely group assignment drift; check identity template.

Taylor Brooks Public Response Jul 6, 4:10 AM

We are comparing the user against the standard onboarding access profile.

Password Reset Procedure 31 ticket uses - 100% helpful Microsoft Authenticator Setup 22 ticket uses - 100% helpful Laptop Imaging Checklist 11 ticket uses - 100% helpful

Status changed Jul 6, 4:06 AM

Ticket moved to Resolved.
Assigned to Taylor Brooks Jul 6, 3:56 AM

Identity accepted ownership.
Affected asset selected Jul 6, 3:51 AM

Inventory asset attached to the ticket context.
Ticket created Jul 6, 3:48 AM

Victor Alvarez reported: New hire setup incomplete.

CR-1006 Dell Latitude 5550 WRB-LT-POOL-1006

Awaiting Assignment Warranty Active

Assigned user Unassigned

Location Christopher Robbins / Receiving

Department Information Technology

Inventory location assigned Jul 5, 3:10 PM

Placed in Christopher Robbins / Warehouse / Receiving.
Asset tag assigned Jul 5, 3:06 PM

CR-1006 assigned to serial number WRB-LT-POOL-1006.
Asset received Jul 5, 3:02 PM

Received for upcoming onboarding wave.

HD-260062 - New hire setup incomplete