Helpdesk

Medium Open Overdue Jul 18

Finance needs the approved forecasting add-in installed before month-end review.

hd-260006-diagnostics.txt Diagnostic note

Visibility Comment

Avery Walker Internal Note Jul 17, 7:30 AM

Confirmed device is online and eligible for standard software deployment.

Avery Walker Public Response Jul 17, 7:17 AM

Waiting for license assignment before install.

Rapid7 Installation KB-260006 - Internal Knowledge - Security Laptop Imaging Checklist KB-260008 - Internal Knowledge - Asset Lifecycle Outlook Profile Reset KB-260005 - Public FAQ - Collaboration BitLocker Recovery Procedure KB-260004 - Internal Knowledge - Security

Outlook Profile Reset 14 ticket uses - 100% helpful Laptop Imaging Checklist 11 ticket uses - 100% helpful BitLocker Recovery Procedure 5 ticket uses - 100% helpful

Rapid7 Installation KB-260006 - Software Outlook Profile Reset KB-260005 - Software

Status changed Jul 17, 7:13 AM

Ticket moved to Open.
Assigned to Avery Walker Jul 17, 7:03 AM

Endpoint Engineering accepted ownership.
Affected asset selected Jul 17, 6:58 AM

Inventory asset attached to the ticket context.
Ticket created Jul 17, 6:55 AM

Maria Chen reported: Install forecasting add-in.

Stan-1001 Lenovo ThinkPad T14 Gen 5 SSC-LT-MC-1001

Assigned Warranty Active

Assigned user Maria Chen

Location Stannis / Program Operations

Department Finance

Assigned to Maria Chen May 12, 3:02 PM

Maria Chen received this asset for Finance Director.
Inventory location assigned May 11, 3:10 PM

Placed in Stannis / Program Office / Program Operations.
Asset tag assigned May 11, 3:06 PM

Stan-1001 assigned to serial number SSC-LT-MC-1001.
Asset received May 11, 3:02 PM

Lenovo ThinkPad T14 Gen 5 deployed for Maria Chen.

HD-260006 - Install forecasting add-in