Helpdesk

High Open Overdue Jul 8

Marcus Brown reports that imaging is stuck preparing a spare endpoint at Huntstown.

hd-260054-diagnostics.txt Diagnostic note

Visibility Comment

Taylor Brooks Internal Note Jul 7, 8:23 PM

Could affect inventory readiness for new assignments.

Taylor Brooks Public Response Jul 7, 8:10 PM

We are checking deployment task sequence and network availability.

Rapid7 Installation KB-260006 - Internal Knowledge - Security Outlook Profile Reset KB-260005 - Public FAQ - Collaboration Laptop Imaging Checklist KB-260008 - Internal Knowledge - Asset Lifecycle BitLocker Recovery Procedure KB-260004 - Internal Knowledge - Security

Outlook Profile Reset 14 ticket uses - 100% helpful Laptop Imaging Checklist 11 ticket uses - 100% helpful BitLocker Recovery Procedure 5 ticket uses - 100% helpful

Rapid7 Installation KB-260006 - Software Outlook Profile Reset KB-260005 - Software

Status changed Jul 7, 8:06 PM

Ticket moved to Open.
Assigned to Taylor Brooks Jul 7, 7:56 PM

Endpoint Engineering accepted ownership.
Affected asset selected Jul 7, 7:51 PM

Inventory asset attached to the ticket context.
Ticket created Jul 7, 7:48 PM

Marcus Brown reported: Spare device imaging blocked.

Hunts-1016 HP EliteBook 840 G11 HSV-LT-POOL-1016

In Stock Warranty Active

Assigned user Unassigned

Location Huntstown / Imaging Bench

Department Logistics

Inventory location assigned Jul 4, 3:10 PM

Placed in Huntstown / Logistics Cage / Imaging Bench.
Asset tag assigned Jul 4, 3:06 PM

Hunts-1016 assigned to serial number HSV-LT-POOL-1016.
Asset received Jul 4, 3:02 PM

Laptop added to spare pool.

HD-260054 - Spare device imaging blocked