Closed after requester confirmed sign-in from laptop and tablet.
Helpdesk
Ticket detail
HD-260004 - Finance director password reset
Requester
Maria Chen
Ticket request
Low
Closed
Due Jul 14
Maria Chen could not complete MFA after a phone replacement and needed account recovery.
Internal notes and public responses
Technician context and requester-facing updates.
MFA registration was reset and verified with the requester.
Suggested knowledge
Articles matched from ticket category, affected asset, manufacturer, model, and prior use.