Helpdesk

Critical Open Overdue Jul 3

Nicole White cannot release queued labels or reports because the local printer queue is stalled at Christopher Robbins.

hd-260077-diagnostics.txt Diagnostic note

Visibility Comment

Sam Rivera Internal Note Jul 3, 1:23 AM

Printer issue may affect receiving throughput at Christopher Robbins.

Sam Rivera Public Response Jul 3, 1:10 AM

We are clearing the queue and checking media, driver, and network status.

Status changed Jul 3, 1:06 AM

Ticket moved to Open.
Assigned to Sam Rivera Jul 3, 12:56 AM

Endpoint Engineering accepted ownership.
Affected asset selected Jul 3, 12:51 AM

Inventory asset attached to the ticket context.
Ticket created Jul 3, 12:48 AM

Nicole White reported: Printer queue stalled in Christopher Robbins.

CR-P-4001 Zebra ZD421 WRB-PR-POOL-4001

In Repair Warranty Expiring Soon

Assigned user Unassigned

Location Christopher Robbins / Depot Floor

Department Information Technology

Repair status updated Jul 14, 3:02 PM

Waiting on Parts
Inventory location assigned May 17, 3:10 PM

Placed in Christopher Robbins / Depot Office / Depot Floor.
Asset tag assigned May 17, 3:06 PM

CR-P-4001 assigned to serial number WRB-PR-POOL-4001.
Asset received May 17, 3:02 PM

Label printer moved into repair workflow.

HD-260077 - Printer queue stalled in Christopher Robbins