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Medium In Progress Overdue Jul 19

Maria Chen reports severe slowness opening standard applications at Stannis.

hd-260010-diagnostics.txt Diagnostic note

Visibility Comment

Taylor Brooks Internal Note Jul 17, 12:23 AM

Check endpoint health signal before reimage decision.

Taylor Brooks Public Response Jul 17, 12:10 AM

We are reviewing startup load, disk health, and pending updates.

Laptop Imaging Checklist KB-260008 - Internal Knowledge - Asset Lifecycle Rapid7 Installation KB-260006 - Internal Knowledge - Security BitLocker Recovery Procedure KB-260004 - Internal Knowledge - Security Outlook Profile Reset KB-260005 - Public FAQ - Collaboration Dell WD22 Dock Firmware Update KB-260001 - Internal Knowledge - Endpoint Hardware

Rapid7 Installation KB-260006 - Software Outlook Profile Reset KB-260005 - Software

Status changed Jul 17, 12:06 AM

Ticket moved to In Progress.
Assigned to Taylor Brooks Jul 16, 11:56 PM

Endpoint Engineering accepted ownership.
Affected asset selected Jul 16, 11:51 PM

Inventory asset attached to the ticket context.
Ticket created Jul 16, 11:48 PM

Maria Chen reported: Laptop performance degraded.

Stan-1002 Dell Latitude 5550 SSC-LT-NM-1002

Assigned Warranty Active

Assigned user Nora Mills

Location Stannis / Program Operations

Department TMG Operations

Assigned to Nora Mills May 13, 3:02 PM

Nora Mills received this asset for Program Analyst.
Inventory location assigned May 12, 3:10 PM

Placed in Stannis / Program Office / Program Operations.
Asset tag assigned May 12, 3:06 PM

Stan-1002 assigned to serial number SSC-LT-NM-1002.
Asset received May 12, 3:02 PM

Dell Latitude 5550 deployed for Nora Mills.

HD-260010 - Laptop performance degraded