Helpdesk

Medium Open Overdue Jul 6

Hannah Lee cannot access mapped project storage while working from Christopher Robbins.

hd-260073-diagnostics.txt Diagnostic note

Visibility Comment

Sam Rivera Internal Note Jul 3, 9:23 PM

May be identity group or VPN split tunnel issue.

Sam Rivera Public Response Jul 3, 9:10 PM

We are validating VPN route, permissions, and DNS resolution.

VPN Troubleshooting KB-260002 - Public FAQ - Network Access Laptop Imaging Checklist KB-260008 - Internal Knowledge - Asset Lifecycle BitLocker Recovery Procedure KB-260004 - Internal Knowledge - Security Rapid7 Installation KB-260006 - Internal Knowledge - Security

VPN Troubleshooting 24 ticket uses - 100% helpful Laptop Imaging Checklist 11 ticket uses - 100% helpful BitLocker Recovery Procedure 5 ticket uses - 100% helpful

VPN Troubleshooting KB-260002 - Network

Status changed Jul 3, 9:06 PM

Ticket moved to Open.
Assigned to Sam Rivera Jul 3, 8:56 PM

Network Operations accepted ownership.
Affected asset selected Jul 3, 8:51 PM

Inventory asset attached to the ticket context.
Ticket created Jul 3, 8:48 PM

Hannah Lee reported: Remote user cannot map drive.

CR-1001 HP EliteBook 840 G11 WRB-LT-GB-1001

Assigned Warranty Active

Assigned user Grace Bennett

Location Christopher Robbins / Depot Floor

Department TMG Operations

Assigned to Grace Bennett May 17, 3:02 PM

Grace Bennett received this asset for Depot Operations Manager.
Inventory location assigned May 16, 3:10 PM

Placed in Christopher Robbins / Depot Office / Depot Floor.
Asset tag assigned May 16, 3:06 PM

CR-1001 assigned to serial number WRB-LT-GB-1001.
Asset received May 16, 3:02 PM

HP EliteBook 840 G11 deployed for Grace Bennett.

HD-260073 - Remote user cannot map drive