Helpdesk

Medium Waiting on Customer Overdue Jul 3

John Smith cannot select the assigned headset for Teams calls.

hd-260089-diagnostics.txt Diagnostic note

Visibility Comment

Sam Rivera Internal Note Jun 30, 1:23 PM

Accessory issue; verify whether this follows the user or the dock.

Sam Rivera Public Response Jun 30, 1:10 PM

We are reinstalling the device profile and checking USB/audio driver state.

Status changed Jun 30, 1:06 PM

Ticket moved to Waiting on Customer.
Assigned to Sam Rivera Jun 30, 12:56 PM

Endpoint Engineering accepted ownership.
Affected asset selected Jun 30, 12:51 PM

Inventory asset attached to the ticket context.
Ticket created Jun 30, 12:48 PM

John Smith reported: Teams audio device unavailable.

Hunts-AC-8003 Jabra Evolve2 65 HSV-AC-OL-8003

Assigned Warranty Active

Assigned user Omar Lewis

Location Huntstown / Service Desk

Department Information Technology

Assigned to Omar Lewis May 9, 5:02 PM

Omar Lewis received this asset for Endpoint Technician.
Inventory location assigned May 8, 5:10 PM

Placed in Huntstown / Operations Center / Service Desk.
Asset tag assigned May 8, 5:06 PM

Hunts-AC-8003 assigned to serial number HSV-AC-OL-8003.
Asset received May 8, 5:02 PM

Support accessory issued to Omar Lewis.

HD-260089 - Teams audio device unavailable