Helpdesk

Critical Waiting on Customer Overdue Jul 17

Receiving cannot print replacement asset labels because the Zebra printer is offline and shows a media path error.

hd-260003-diagnostics.txt Diagnostic note

Visibility Comment

Avery Walker Internal Note Jul 17, 9:31 PM

Ticket moved to Waiting on Customer from quick action.

Avery Walker Internal Note Jul 15, 10:30 AM

Vendor confirmed part availability. Workaround is to route labels through the Stannis spare pool until part arrives.

Avery Walker Public Response Jul 15, 10:17 AM

Replacement platen roller is on order from vendor.

Status changed Jul 17, 9:31 PM

Ticket moved to Waiting on Customer from quick action.
Ticket updated Jul 17, 9:31 PM

Ticket summary, classification, or ownership was reviewed and saved.
Assigned to Avery Walker Jul 17, 9:31 PM

Endpoint Engineering now owns this ticket.
Ticket updated Jul 17, 9:04 PM

Ticket summary, classification, or ownership was reviewed and saved.
Assigned to Taylor Brooks Jul 17, 9:04 PM

Identity now owns this ticket.
Status changed Jul 15, 10:13 AM

Ticket moved to Waiting on Vendor.
Assigned to Avery Walker Jul 15, 10:03 AM

Service Desk accepted ownership.
Affected asset selected Jul 15, 9:58 AM

Inventory asset attached to the ticket context.
Ticket created Jul 15, 9:55 AM

Sam Rivera reported: Label printer offline in Huntstown.

Hunts-P-4001 Zebra ZD421 HSV-PR-POOL-4001

In Repair Warranty Expiring Soon

Assigned user Unassigned

Location Huntstown / Service Desk

Department Information Technology

Repair status updated Jul 14, 3:02 PM

Waiting on Parts
Inventory location assigned May 17, 3:10 PM

Placed in Huntstown / Operations Center / Service Desk.
Asset tag assigned May 17, 3:06 PM

Hunts-P-4001 assigned to serial number HSV-PR-POOL-4001.
Asset received May 17, 3:02 PM

Label printer moved into repair workflow.

HD-260003 - Label printer offline in Huntstown