Helpdesk

Critical Closed Due Jul 10

Renee Carter cannot access mapped project storage while working from Huntstown.

hd-260043-diagnostics.txt Diagnostic note

Visibility Comment

Jordan Patel Internal Note Jul 10, 3:23 AM

May be identity group or VPN split tunnel issue.

Jordan Patel Public Response Jul 10, 3:10 AM

We are validating VPN route, permissions, and DNS resolution.

VPN Troubleshooting KB-260002 - Public FAQ - Network Access Laptop Imaging Checklist KB-260008 - Internal Knowledge - Asset Lifecycle BitLocker Recovery Procedure KB-260004 - Internal Knowledge - Security Rapid7 Installation KB-260006 - Internal Knowledge - Security

VPN Troubleshooting 24 ticket uses - 100% helpful Laptop Imaging Checklist 11 ticket uses - 100% helpful BitLocker Recovery Procedure 5 ticket uses - 100% helpful

VPN Troubleshooting KB-260002 - Network

Status changed Jul 10, 3:06 AM

Ticket moved to Closed.
Assigned to Jordan Patel Jul 10, 2:56 AM

Network Operations accepted ownership.
Affected asset selected Jul 10, 2:51 AM

Inventory asset attached to the ticket context.
Ticket created Jul 10, 2:48 AM

Renee Carter reported: Remote user cannot map drive.

Hunts-1017 Lenovo ThinkPad T14 Gen 5 HSV-LT-POOL-1017

In Stock Warranty Active

Assigned user Unassigned

Location Huntstown / Imaging Bench

Department Logistics

Inventory location assigned Jul 3, 3:10 PM

Placed in Huntstown / Logistics Cage / Imaging Bench.
Asset tag assigned Jul 3, 3:06 PM

Hunts-1017 assigned to serial number HSV-LT-POOL-1017.
Asset received Jul 3, 3:02 PM

Laptop added to spare pool.

HD-260043 - Remote user cannot map drive