Helpdesk

Medium Waiting on Vendor Overdue Jul 4

Renee Carter cannot access mapped project storage while working from Huntstown.

hd-260083-diagnostics.txt Diagnostic note

Visibility Comment

Jordan Patel Internal Note Jul 1, 7:23 PM

May be identity group or VPN split tunnel issue.

Jordan Patel Public Response Jul 1, 7:10 PM

We are validating VPN route, permissions, and DNS resolution.

VPN Troubleshooting KB-260002 - Public FAQ - Network Access Laptop Imaging Checklist KB-260008 - Internal Knowledge - Asset Lifecycle BitLocker Recovery Procedure KB-260004 - Internal Knowledge - Security Rapid7 Installation KB-260006 - Internal Knowledge - Security

VPN Troubleshooting 24 ticket uses - 100% helpful Laptop Imaging Checklist 11 ticket uses - 100% helpful BitLocker Recovery Procedure 5 ticket uses - 100% helpful

VPN Troubleshooting KB-260002 - Network

Status changed Jul 1, 7:06 PM

Ticket moved to Waiting on Vendor.
Assigned to Jordan Patel Jul 1, 6:56 PM

Network Operations accepted ownership.
Affected asset selected Jul 1, 6:51 PM

Inventory asset attached to the ticket context.
Ticket created Jul 1, 6:48 PM

Renee Carter reported: Remote user cannot map drive.

Hunts-1003 Lenovo ThinkPad T14 Gen 5 HSV-LT-PS-1003

Assigned Warranty Active

Assigned user Priya Shah

Location Huntstown / TSG Operations

Department TSG Operations

Assigned to Priya Shah May 6, 3:02 PM

Priya Shah received this asset for TSG Systems Analyst.
Inventory location assigned May 5, 3:10 PM

Placed in Huntstown / Operations Center / TSG Operations.
Asset tag assigned May 5, 3:06 PM

Hunts-1003 assigned to serial number HSV-LT-PS-1003.
Asset received May 5, 3:02 PM

Lenovo ThinkPad T14 Gen 5 deployed for Priya Shah.

HD-260083 - Remote user cannot map drive