Helpdesk

Medium Open Overdue Jul 19

Omar Fields is missing required apps and security groups after onboarding.

hd-260012-diagnostics.txt Diagnostic note

Visibility Comment

Avery Walker Internal Note Jul 16, 2:23 PM

Likely group assignment drift; check identity template.

Avery Walker Public Response Jul 16, 2:10 PM

We are comparing the user against the standard onboarding access profile.

Password Reset Procedure 31 ticket uses - 100% helpful Microsoft Authenticator Setup 22 ticket uses - 100% helpful Laptop Imaging Checklist 11 ticket uses - 100% helpful

Status changed Jul 16, 2:06 PM

Ticket moved to Open.
Assigned to Avery Walker Jul 16, 1:56 PM

Identity accepted ownership.
Affected asset selected Jul 16, 1:51 PM

Inventory asset attached to the ticket context.
Ticket created Jul 16, 1:48 PM

Omar Fields reported: New hire setup incomplete.

HQ-1004 Dell Latitude 5550 ANC-LT-LW-1004

Assigned Warranty Active

Assigned user Lena Ward

Location Headquarters / Field Operations

Department TSG Operations

Assigned to Lena Ward May 25, 3:02 PM

Lena Ward received this asset for Operations Coordinator.
Inventory location assigned May 24, 3:10 PM

Placed in Headquarters / Field Office / Field Operations.
Asset tag assigned May 24, 3:06 PM

HQ-1004 assigned to serial number ANC-LT-LW-1004.
Asset received May 24, 3:02 PM

Dell Latitude 5550 deployed for Lena Ward.

HD-260012 - New hire setup incomplete