Helpdesk

Critical Open Overdue Jul 13

Patrick O'Neill loses VPN connectivity during extended calls while working from Headquarters.

hd-260026-diagnostics.txt Diagnostic note

Visibility Comment

Taylor Brooks Internal Note Jul 13, 4:23 PM

Compare VPN disconnects against wireless roaming and client version.

Taylor Brooks Public Response Jul 13, 4:10 PM

We are collecting VPN client logs and checking recent tunnel stability.

VPN Troubleshooting KB-260002 - Public FAQ - Network Access Laptop Imaging Checklist KB-260008 - Internal Knowledge - Asset Lifecycle BitLocker Recovery Procedure KB-260004 - Internal Knowledge - Security Dell WD22 Dock Firmware Update KB-260001 - Internal Knowledge - Endpoint Hardware Dock Display Flicker KB-260010 - Internal Knowledge - Endpoint Hardware

VPN Troubleshooting 24 ticket uses - 100% helpful Dell WD22 Dock Firmware Update 19 ticket uses - 100% helpful Laptop Imaging Checklist 11 ticket uses - 100% helpful

VPN Troubleshooting KB-260002 - Network

Status changed Jul 13, 4:06 PM

Ticket moved to Open.
Assigned to Taylor Brooks Jul 13, 3:56 PM

Network Operations accepted ownership.
Affected asset selected Jul 13, 3:51 PM

Inventory asset attached to the ticket context.
Ticket created Jul 13, 3:48 PM

Patrick O'Neill reported: VPN drops during long calls.

HQ-1004 Dell Latitude 5550 ANC-LT-LW-1004

Assigned Warranty Active

Assigned user Lena Ward

Location Headquarters / Field Operations

Department TSG Operations

Assigned to Lena Ward May 25, 3:02 PM

Lena Ward received this asset for Operations Coordinator.
Inventory location assigned May 24, 3:10 PM

Placed in Headquarters / Field Office / Field Operations.
Asset tag assigned May 24, 3:06 PM

HQ-1004 assigned to serial number ANC-LT-LW-1004.
Asset received May 24, 3:02 PM

Dell Latitude 5550 deployed for Lena Ward.

HD-260026 - VPN drops during long calls