Helpdesk

High Closed Due Jul 12

Elliot Brooks loses VPN connectivity during extended calls while working from Stannis.

hd-260036-diagnostics.txt Diagnostic note

Visibility Comment

Avery Walker Internal Note Jul 11, 2:23 PM

Compare VPN disconnects against wireless roaming and client version.

Avery Walker Public Response Jul 11, 2:10 PM

We are collecting VPN client logs and checking recent tunnel stability.

VPN Troubleshooting KB-260002 - Public FAQ - Network Access Laptop Imaging Checklist KB-260008 - Internal Knowledge - Asset Lifecycle BitLocker Recovery Procedure KB-260004 - Internal Knowledge - Security Rapid7 Installation KB-260006 - Internal Knowledge - Security

VPN Troubleshooting 24 ticket uses - 100% helpful Laptop Imaging Checklist 11 ticket uses - 100% helpful BitLocker Recovery Procedure 5 ticket uses - 100% helpful

VPN Troubleshooting KB-260002 - Network

Status changed Jul 11, 2:06 PM

Ticket moved to Closed.
Assigned to Avery Walker Jul 11, 1:56 PM

Network Operations accepted ownership.
Affected asset selected Jul 11, 1:51 PM

Inventory asset attached to the ticket context.
Ticket created Jul 11, 1:48 PM

Elliot Brooks reported: VPN drops during long calls.

Stan-1004 Lenovo ThinkPad T14 Gen 5 SSC-LT-IC-1004

Assigned Warranty Active

Assigned user Iris Campbell

Location Stannis / Service Desk

Department Information Technology

Assigned to Iris Campbell May 15, 3:02 PM

Iris Campbell received this asset for Service Desk Technician.
Inventory location assigned May 14, 3:10 PM

Placed in Stannis / Program Office / Service Desk.
Asset tag assigned May 14, 3:06 PM

Stan-1004 assigned to serial number SSC-LT-IC-1004.
Asset received May 14, 3:02 PM

Lenovo ThinkPad T14 Gen 5 deployed for Iris Campbell.

HD-260036 - VPN drops during long calls