Helpdesk

High Waiting on Customer Overdue Jul 6

Alicia Turner cannot release queued labels or reports because the local printer queue is stalled at Stannis.

hd-260067-diagnostics.txt Diagnostic note

Visibility Comment

Jordan Patel Internal Note Jul 5, 3:23 AM

Printer issue may affect receiving throughput at Stannis.

Jordan Patel Public Response Jul 5, 3:10 AM

We are clearing the queue and checking media, driver, and network status.

Status changed Jul 5, 3:06 AM

Ticket moved to Waiting on Customer.
Assigned to Jordan Patel Jul 5, 2:56 AM

Endpoint Engineering accepted ownership.
Affected asset selected Jul 5, 2:51 AM

Inventory asset attached to the ticket context.
Ticket created Jul 5, 2:48 AM

Alicia Turner reported: Printer queue stalled in Stannis.

Stan-P-4001 Zebra ZD421 SSC-PR-POOL-4001

In Stock Warranty Active

Assigned user Unassigned

Location Stannis / Service Desk

Department Information Technology

Inventory location assigned May 17, 3:10 PM

Placed in Stannis / Program Office / Service Desk.
Asset tag assigned May 17, 3:06 PM

Stan-P-4001 assigned to serial number SSC-PR-POOL-4001.
Asset received May 17, 3:02 PM

Printer staged for site support.

HD-260067 - Printer queue stalled in Stannis