Helpdesk

Medium In Progress Overdue Jul 5

Isaac Morgan reports severe slowness opening standard applications at Headquarters.

hd-260080-diagnostics.txt Diagnostic note

Visibility Comment

Avery Walker Internal Note Jul 2, 10:23 AM

Check endpoint health signal before reimage decision.

Avery Walker Public Response Jul 2, 10:10 AM

We are reviewing startup load, disk health, and pending updates.

Rapid7 Installation KB-260006 - Internal Knowledge - Security Outlook Profile Reset KB-260005 - Public FAQ - Collaboration Laptop Imaging Checklist KB-260008 - Internal Knowledge - Asset Lifecycle BitLocker Recovery Procedure KB-260004 - Internal Knowledge - Security

Outlook Profile Reset 14 ticket uses - 100% helpful Laptop Imaging Checklist 11 ticket uses - 100% helpful BitLocker Recovery Procedure 5 ticket uses - 100% helpful

Rapid7 Installation KB-260006 - Software Outlook Profile Reset KB-260005 - Software

Status changed Jul 2, 10:06 AM

Ticket moved to In Progress.
Assigned to Avery Walker Jul 2, 9:56 AM

Endpoint Engineering accepted ownership.
Affected asset selected Jul 2, 9:51 AM

Inventory asset attached to the ticket context.
Ticket created Jul 2, 9:48 AM

Isaac Morgan reported: Laptop performance degraded.

HQ-1002 HP EliteBook 840 G11 ANC-LT-EM-1002

Assigned Warranty Active

Assigned user Elise Moore

Location Headquarters / Service Desk

Department Information Technology

Assigned to Elise Moore May 23, 3:02 PM

Elise Moore received this asset for Service Desk Technician.
Inventory location assigned May 22, 3:10 PM

Placed in Headquarters / Field Office / Service Desk.
Asset tag assigned May 22, 3:06 PM

HQ-1002 assigned to serial number ANC-LT-EM-1002.
Asset received May 22, 3:02 PM

HP EliteBook 840 G11 deployed for Elise Moore.

HD-260080 - Laptop performance degraded