Helpdesk

High In Progress Overdue Jul 6

Patrick O'Neill loses VPN connectivity during extended calls while working from Headquarters.

hd-260066-diagnostics.txt Diagnostic note

Visibility Comment

Taylor Brooks Internal Note Jul 5, 8:23 AM

Compare VPN disconnects against wireless roaming and client version.

Taylor Brooks Public Response Jul 5, 8:10 AM

We are collecting VPN client logs and checking recent tunnel stability.

VPN Troubleshooting KB-260002 - Public FAQ - Network Access Laptop Imaging Checklist KB-260008 - Internal Knowledge - Asset Lifecycle BitLocker Recovery Procedure KB-260004 - Internal Knowledge - Security Rapid7 Installation KB-260006 - Internal Knowledge - Security

VPN Troubleshooting 24 ticket uses - 100% helpful Laptop Imaging Checklist 11 ticket uses - 100% helpful BitLocker Recovery Procedure 5 ticket uses - 100% helpful

VPN Troubleshooting KB-260002 - Network

Status changed Jul 5, 8:06 AM

Ticket moved to In Progress.
Assigned to Taylor Brooks Jul 5, 7:56 AM

Network Operations accepted ownership.
Affected asset selected Jul 5, 7:51 AM

Inventory asset attached to the ticket context.
Ticket created Jul 5, 7:48 AM

Patrick O'Neill reported: VPN drops during long calls.

HQ-1002 HP EliteBook 840 G11 ANC-LT-EM-1002

Assigned Warranty Active

Assigned user Elise Moore

Location Headquarters / Service Desk

Department Information Technology

Assigned to Elise Moore May 23, 3:02 PM

Elise Moore received this asset for Service Desk Technician.
Inventory location assigned May 22, 3:10 PM

Placed in Headquarters / Field Office / Service Desk.
Asset tag assigned May 22, 3:06 PM

HQ-1002 assigned to serial number ANC-LT-EM-1002.
Asset received May 22, 3:02 PM

HP EliteBook 840 G11 deployed for Elise Moore.

HD-260066 - VPN drops during long calls