Helpdesk

High Resolved Due Jul 8

Elliot Brooks loses VPN connectivity during extended calls while working from Stannis.

hd-260056-diagnostics.txt Diagnostic note

Visibility Comment

Avery Walker Internal Note Jul 7, 10:23 AM

Compare VPN disconnects against wireless roaming and client version.

Avery Walker Public Response Jul 7, 10:10 AM

We are collecting VPN client logs and checking recent tunnel stability.

VPN Troubleshooting KB-260002 - Public FAQ - Network Access Laptop Imaging Checklist KB-260008 - Internal Knowledge - Asset Lifecycle BitLocker Recovery Procedure KB-260004 - Internal Knowledge - Security Rapid7 Installation KB-260006 - Internal Knowledge - Security

VPN Troubleshooting 24 ticket uses - 100% helpful Laptop Imaging Checklist 11 ticket uses - 100% helpful BitLocker Recovery Procedure 5 ticket uses - 100% helpful

VPN Troubleshooting KB-260002 - Network

Status changed Jul 7, 10:06 AM

Ticket moved to Resolved.
Assigned to Avery Walker Jul 7, 9:56 AM

Network Operations accepted ownership.
Affected asset selected Jul 7, 9:51 AM

Inventory asset attached to the ticket context.
Ticket created Jul 7, 9:48 AM

Elliot Brooks reported: VPN drops during long calls.

Stan-1008 Lenovo ThinkPad T14 Gen 5 SSC-LT-POOL-1008

In Stock Warranty Active

Assigned user Unassigned

Location Stannis / Imaging Bench

Department Logistics

Inventory location assigned Jul 3, 3:10 PM

Placed in Stannis / Logistics Bay / Imaging Bench.
Asset tag assigned Jul 3, 3:06 PM

Stan-1008 assigned to serial number SSC-LT-POOL-1008.
Asset received Jul 3, 3:02 PM

Laptop added to spare pool.

HD-260056 - VPN drops during long calls