Helpdesk

Low Resolved Due Jul 19

Isaac Morgan reports severe slowness opening standard applications at Headquarters.

hd-260020-diagnostics.txt Diagnostic note

Visibility Comment

Avery Walker Internal Note Jul 14, 10:23 PM

Check endpoint health signal before reimage decision.

Avery Walker Public Response Jul 14, 10:10 PM

We are reviewing startup load, disk health, and pending updates.

Laptop Imaging Checklist KB-260008 - Internal Knowledge - Asset Lifecycle Rapid7 Installation KB-260006 - Internal Knowledge - Security BitLocker Recovery Procedure KB-260004 - Internal Knowledge - Security Outlook Profile Reset KB-260005 - Public FAQ - Collaboration Dell WD22 Dock Firmware Update KB-260001 - Internal Knowledge - Endpoint Hardware

Rapid7 Installation KB-260006 - Software Outlook Profile Reset KB-260005 - Software

Status changed Jul 14, 10:06 PM

Ticket moved to Resolved.
Assigned to Avery Walker Jul 14, 9:56 PM

Endpoint Engineering accepted ownership.
Affected asset selected Jul 14, 9:51 PM

Inventory asset attached to the ticket context.
Ticket created Jul 14, 9:48 PM

Isaac Morgan reported: Laptop performance degraded.

HQ-1005 Dell Latitude 5550 ANC-LT-POOL-1005

Awaiting Assignment Warranty Active

Assigned user Unassigned

Location Headquarters / Receiving

Department Information Technology

Inventory location assigned Jul 5, 3:10 PM

Placed in Headquarters / Equipment Cage / Receiving.
Asset tag assigned Jul 5, 3:06 PM

HQ-1005 assigned to serial number ANC-LT-POOL-1005.
Asset received Jul 5, 3:02 PM

Received for upcoming onboarding wave.

HD-260020 - Laptop performance degraded