Helpdesk

Low Waiting on Customer Overdue Jul 13

Hannah Lee cannot access mapped project storage while working from Christopher Robbins.

hd-260053-diagnostics.txt Diagnostic note

Visibility Comment

Sam Rivera Internal Note Jul 8, 1:23 AM

May be identity group or VPN split tunnel issue.

Sam Rivera Public Response Jul 8, 1:10 AM

We are validating VPN route, permissions, and DNS resolution.

VPN Troubleshooting KB-260002 - Public FAQ - Network Access Laptop Imaging Checklist KB-260008 - Internal Knowledge - Asset Lifecycle BitLocker Recovery Procedure KB-260004 - Internal Knowledge - Security Rapid7 Installation KB-260006 - Internal Knowledge - Security

VPN Troubleshooting 24 ticket uses - 100% helpful Laptop Imaging Checklist 11 ticket uses - 100% helpful BitLocker Recovery Procedure 5 ticket uses - 100% helpful

VPN Troubleshooting KB-260002 - Network

Status changed Jul 8, 1:06 AM

Ticket moved to Waiting on Customer.
Assigned to Sam Rivera Jul 8, 12:56 AM

Network Operations accepted ownership.
Affected asset selected Jul 8, 12:51 AM

Inventory asset attached to the ticket context.
Ticket created Jul 8, 12:48 AM

Hannah Lee reported: Remote user cannot map drive.

CR-1005 Lenovo ThinkPad T14 Gen 5 WRB-LT-PS-1005

Assigned Warranty Active

Assigned user Paula Simmons

Location Christopher Robbins / Depot Floor

Department Logistics

Assigned to Paula Simmons May 21, 3:02 PM

Paula Simmons received this asset for Warehouse Lead.
Inventory location assigned May 20, 3:10 PM

Placed in Christopher Robbins / Depot Office / Depot Floor.
Asset tag assigned May 20, 3:06 PM

CR-1005 assigned to serial number WRB-LT-PS-1005.
Asset received May 20, 3:02 PM

Lenovo ThinkPad T14 Gen 5 deployed for Paula Simmons.

HD-260053 - Remote user cannot map drive