Helpdesk

Low Closed Due Jul 9

Kelly Grant cannot select the standard dual-monitor resolution profile.

hd-260071-diagnostics.txt Diagnostic note

Visibility Comment

Jordan Patel Internal Note Jul 4, 7:23 AM

Likely monitor EDID or driver cache issue.

Jordan Patel Public Response Jul 4, 7:10 AM

We are refreshing display drivers and saved monitor profile.

Dock Display Flicker KB-260010 - Internal Knowledge - Endpoint Hardware Dell WD22 Dock Firmware Update KB-260001 - Internal Knowledge - Endpoint Hardware Laptop Imaging Checklist KB-260008 - Internal Knowledge - Asset Lifecycle Printer Offline in Receiving KB-260003 - Internal Knowledge - Printing BitLocker Recovery Procedure KB-260004 - Internal Knowledge - Security

Status changed Jul 4, 7:06 AM

Ticket moved to Closed.
Assigned to Jordan Patel Jul 4, 6:56 AM

Endpoint Engineering accepted ownership.
Affected asset selected Jul 4, 6:51 AM

Inventory asset attached to the ticket context.
Ticket created Jul 4, 6:48 AM

Kelly Grant reported: Monitor resolution locked.

Hunts-M-3003 Dell P2425H HSV-ML-SR-3003

Assigned Warranty Active

Assigned user Sam Rivera

Location Huntstown / Service Desk

Department Information Technology

Assigned to Sam Rivera May 5, 3:32 PM

Sam Rivera received this asset for Service Desk Technician.
Inventory location assigned May 4, 3:40 PM

Placed in Huntstown / Operations Center / Service Desk.
Asset tag assigned May 4, 3:36 PM

Hunts-M-3003 assigned to serial number HSV-ML-SR-3003.
Asset received May 4, 3:32 PM

Primary monitor issued with workstation kit.

HD-260071 - Monitor resolution locked