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Ticket detail

HD-260015 - Laptop will not dock in Remote Locations

Requester Priya Nair
Edit ticket Back to queue

Ticket request

Contact [email protected]
High Closed Due Jul 16
Department
Executive Office
Category
Hardware / Docking
Created
Jul 15, 10:48 PM

Priya Nair reports that the laptop does not detect external monitors or wired network after docking at Remote Locations.

Attachments

hd-260015-diagnostics.txt Diagnostic note

Internal notes and public responses

Technician context and requester-facing updates.

Jordan Patel Internal Note

Check for repeat WD22 firmware behavior at Remote Locations.

Jordan Patel Public Response

We are validating dock firmware and cable path before replacing hardware.

Suggested knowledge

Articles matched from ticket category, affected asset, manufacturer, model, and prior use.

Best matches

Dell WD22 Dock Firmware Update KB-260001 - Internal Knowledge - Endpoint HardwareLaptop Imaging Checklist KB-260008 - Internal Knowledge - Asset LifecycleDock Display Flicker KB-260010 - Internal Knowledge - Endpoint HardwarePrinter Offline in Receiving KB-260003 - Internal Knowledge - PrintingBitLocker Recovery Procedure KB-260004 - Internal Knowledge - Security

Previously used

Dell WD22 Dock Firmware Update 19 ticket uses - 100% helpfulLaptop Imaging Checklist 11 ticket uses - 100% helpfulPrinter Offline in Receiving 8 ticket uses - 100% helpful

Related articles

Printer Offline in Receiving KB-260003 - HardwareLaptop Imaging Checklist KB-260008 - HardwareDell WD22 Dock Firmware Update KB-260001 - Hardware
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