Helpdesk

Medium Open Overdue Jul 11

John Smith cannot select the assigned headset for Teams calls.

hd-260049-diagnostics.txt Diagnostic note

Visibility Comment

Sam Rivera Internal Note Jul 8, 9:23 PM

Accessory issue; verify whether this follows the user or the dock.

Sam Rivera Public Response Jul 8, 9:10 PM

We are reinstalling the device profile and checking USB/audio driver state.

Status changed Jul 8, 9:06 PM

Ticket moved to Open.
Assigned to Sam Rivera Jul 8, 8:56 PM

Endpoint Engineering accepted ownership.
Affected asset selected Jul 8, 8:51 PM

Inventory asset attached to the ticket context.
Ticket created Jul 8, 8:48 PM

John Smith reported: Teams audio device unavailable.

Hunts-AC-8002 Jabra Evolve2 65 HSV-AC-MT-8002

Assigned Warranty Active

Assigned user Morgan Tate

Location Huntstown / TMG Operations

Department Field Services

Assigned to Morgan Tate May 7, 5:02 PM

Morgan Tate received this asset for Field Services Lead.
Inventory location assigned May 6, 5:10 PM

Placed in Huntstown / Operations Center / TMG Operations.
Asset tag assigned May 6, 5:06 PM

Hunts-AC-8002 assigned to serial number HSV-AC-MT-8002.
Asset received May 6, 5:02 PM

Support accessory issued to Morgan Tate.

HD-260049 - Teams audio device unavailable