Helpdesk

Medium Open Overdue Jul 5

Rachel Kim cannot select the assigned headset for Teams calls.

hd-260079-diagnostics.txt Diagnostic note

Visibility Comment

Jordan Patel Internal Note Jul 2, 3:23 PM

Accessory issue; verify whether this follows the user or the dock.

Jordan Patel Public Response Jul 2, 3:10 PM

We are reinstalling the device profile and checking USB/audio driver state.

Status changed Jul 2, 3:06 PM

Ticket moved to Open.
Assigned to Jordan Patel Jul 2, 2:56 PM

Endpoint Engineering accepted ownership.
Affected asset selected Jul 2, 2:51 PM

Inventory asset attached to the ticket context.
Ticket created Jul 2, 2:48 PM

Rachel Kim reported: Teams audio device unavailable.

Hunts-AC-8002 Jabra Evolve2 65 HSV-AC-MT-8002

Assigned Warranty Active

Assigned user Morgan Tate

Location Huntstown / TMG Operations

Department Field Services

Assigned to Morgan Tate May 7, 5:02 PM

Morgan Tate received this asset for Field Services Lead.
Inventory location assigned May 6, 5:10 PM

Placed in Huntstown / Operations Center / TMG Operations.
Asset tag assigned May 6, 5:06 PM

Hunts-AC-8002 assigned to serial number HSV-AC-MT-8002.
Asset received May 6, 5:02 PM

Support accessory issued to Morgan Tate.

HD-260079 - Teams audio device unavailable