Helpdesk

Low New Overdue Jul 6

Patrick O'Neill loses VPN connectivity during extended calls while working from Headquarters.

hd-260086-diagnostics.txt Diagnostic note

Visibility Comment

Taylor Brooks Internal Note Jul 1, 4:23 AM

Compare VPN disconnects against wireless roaming and client version.

Taylor Brooks Public Response Jul 1, 4:10 AM

We are collecting VPN client logs and checking recent tunnel stability.

VPN Troubleshooting KB-260002 - Public FAQ - Network Access Laptop Imaging Checklist KB-260008 - Internal Knowledge - Asset Lifecycle BitLocker Recovery Procedure KB-260004 - Internal Knowledge - Security Dell WD22 Dock Firmware Update KB-260001 - Internal Knowledge - Endpoint Hardware Dock Display Flicker KB-260010 - Internal Knowledge - Endpoint Hardware

VPN Troubleshooting 24 ticket uses - 100% helpful Dell WD22 Dock Firmware Update 19 ticket uses - 100% helpful Laptop Imaging Checklist 11 ticket uses - 100% helpful

VPN Troubleshooting KB-260002 - Network

Status changed Jul 1, 4:06 AM

Ticket moved to New.
Assigned to Taylor Brooks Jul 1, 3:56 AM

Network Operations accepted ownership.
Affected asset selected Jul 1, 3:51 AM

Inventory asset attached to the ticket context.
Ticket created Jul 1, 3:48 AM

Patrick O'Neill reported: VPN drops during long calls.

HQ-1001 Dell Latitude 5550 ANC-LT-CY-1001

Assigned Warranty Active

Assigned user Carter Young

Location Headquarters / Field Operations

Department Field Services

Assigned to Carter Young May 22, 3:02 PM

Carter Young received this asset for Headquarters Field Lead.
Inventory location assigned May 21, 3:10 PM

Placed in Headquarters / Field Office / Field Operations.
Asset tag assigned May 21, 3:06 PM

HQ-1001 assigned to serial number ANC-LT-CY-1001.
Asset received May 21, 3:02 PM

Dell Latitude 5550 deployed for Carter Young.

HD-260086 - VPN drops during long calls