Helpdesk

Medium Open Overdue Jul 8

Renee Carter cannot access mapped project storage while working from Huntstown.

hd-260063-diagnostics.txt Diagnostic note

Visibility Comment

Jordan Patel Internal Note Jul 5, 11:23 PM

May be identity group or VPN split tunnel issue.

Jordan Patel Public Response Jul 5, 11:10 PM

We are validating VPN route, permissions, and DNS resolution.

Laptop Imaging Checklist KB-260008 - Internal Knowledge - Asset Lifecycle BitLocker Recovery Procedure KB-260004 - Internal Knowledge - Security VPN Troubleshooting KB-260002 - Public FAQ - Network Access Dell WD22 Dock Firmware Update KB-260001 - Internal Knowledge - Endpoint Hardware Dock Display Flicker KB-260010 - Internal Knowledge - Endpoint Hardware

VPN Troubleshooting 24 ticket uses - 100% helpful Dell WD22 Dock Firmware Update 19 ticket uses - 100% helpful Laptop Imaging Checklist 11 ticket uses - 100% helpful

VPN Troubleshooting KB-260002 - Network

Status changed Jul 5, 11:06 PM

Ticket moved to Open.
Assigned to Jordan Patel Jul 5, 10:56 PM

Network Operations accepted ownership.
Affected asset selected Jul 5, 10:51 PM

Inventory asset attached to the ticket context.
Ticket created Jul 5, 10:48 PM

Renee Carter reported: Remote user cannot map drive.

Hunts-1007 Dell Latitude 5550 HSV-LT-EC-1007

Assigned Warranty Active

Assigned user Erin Clark

Location Huntstown / TSG Operations

Department TSG Operations

Assigned to Erin Clark May 10, 3:02 PM

Erin Clark received this asset for TSG Operations Coordinator.
Inventory location assigned May 9, 3:10 PM

Placed in Huntstown / Operations Center / TSG Operations.
Asset tag assigned May 9, 3:06 PM

Hunts-1007 assigned to serial number HSV-LT-EC-1007.
Asset received May 9, 3:02 PM

Dell Latitude 5550 deployed for Erin Clark.

HD-260063 - Remote user cannot map drive