Helpdesk

Critical In Progress Overdue Jul 6

Isaac Morgan reports severe slowness opening standard applications at Headquarters.

hd-260060-diagnostics.txt Diagnostic note

Visibility Comment

Avery Walker Internal Note Jul 6, 2:23 PM

Check endpoint health signal before reimage decision.

Avery Walker Public Response Jul 6, 2:10 PM

We are reviewing startup load, disk health, and pending updates.

Rapid7 Installation KB-260006 - Internal Knowledge - Security Outlook Profile Reset KB-260005 - Public FAQ - Collaboration Laptop Imaging Checklist KB-260008 - Internal Knowledge - Asset Lifecycle BitLocker Recovery Procedure KB-260004 - Internal Knowledge - Security

Outlook Profile Reset 14 ticket uses - 100% helpful Laptop Imaging Checklist 11 ticket uses - 100% helpful BitLocker Recovery Procedure 5 ticket uses - 100% helpful

Rapid7 Installation KB-260006 - Software Outlook Profile Reset KB-260005 - Software

Status changed Jul 6, 2:06 PM

Ticket moved to In Progress.
Assigned to Avery Walker Jul 6, 1:56 PM

Endpoint Engineering accepted ownership.
Affected asset selected Jul 6, 1:51 PM

Inventory asset attached to the ticket context.
Ticket created Jul 6, 1:48 PM

Isaac Morgan reported: Laptop performance degraded.

HQ-1003 Lenovo ThinkPad T14 Gen 5 ANC-LT-HK-1003

Assigned Warranty Active

Assigned user Henry Kim

Location Headquarters / Network Closet

Department Network Operations

Assigned to Henry Kim May 24, 3:02 PM

Henry Kim received this asset for Network Specialist.
Inventory location assigned May 23, 3:10 PM

Placed in Headquarters / Field Office / Network Closet.
Asset tag assigned May 23, 3:06 PM

HQ-1003 assigned to serial number ANC-LT-HK-1003.
Asset received May 23, 3:02 PM

Lenovo ThinkPad T14 Gen 5 deployed for Henry Kim.

HD-260060 - Laptop performance degraded