Helpdesk

High In Progress Overdue Jul 10

Patrick O'Neill loses VPN connectivity during extended calls while working from Headquarters.

hd-260046-diagnostics.txt Diagnostic note

Visibility Comment

Taylor Brooks Internal Note Jul 9, 12:23 PM

Compare VPN disconnects against wireless roaming and client version.

Taylor Brooks Public Response Jul 9, 12:10 PM

We are collecting VPN client logs and checking recent tunnel stability.

VPN Troubleshooting KB-260002 - Public FAQ - Network Access Laptop Imaging Checklist KB-260008 - Internal Knowledge - Asset Lifecycle BitLocker Recovery Procedure KB-260004 - Internal Knowledge - Security Rapid7 Installation KB-260006 - Internal Knowledge - Security

VPN Troubleshooting 24 ticket uses - 100% helpful Laptop Imaging Checklist 11 ticket uses - 100% helpful BitLocker Recovery Procedure 5 ticket uses - 100% helpful

VPN Troubleshooting KB-260002 - Network

Status changed Jul 9, 12:06 PM

Ticket moved to In Progress.
Assigned to Taylor Brooks Jul 9, 11:56 AM

Network Operations accepted ownership.
Affected asset selected Jul 9, 11:51 AM

Inventory asset attached to the ticket context.
Ticket created Jul 9, 11:48 AM

Patrick O'Neill reported: VPN drops during long calls.

HQ-1003 Lenovo ThinkPad T14 Gen 5 ANC-LT-HK-1003

Assigned Warranty Active

Assigned user Henry Kim

Location Headquarters / Network Closet

Department Network Operations

Assigned to Henry Kim May 24, 3:02 PM

Henry Kim received this asset for Network Specialist.
Inventory location assigned May 23, 3:10 PM

Placed in Headquarters / Field Office / Network Closet.
Asset tag assigned May 23, 3:06 PM

HQ-1003 assigned to serial number ANC-LT-HK-1003.
Asset received May 23, 3:02 PM

Lenovo ThinkPad T14 Gen 5 deployed for Henry Kim.

HD-260046 - VPN drops during long calls