Helpdesk

Medium In Progress Overdue Jul 15

Omar Fields is missing required apps and security groups after onboarding.

hd-260032-diagnostics.txt Diagnostic note

Visibility Comment

Avery Walker Internal Note Jul 12, 10:23 AM

Likely group assignment drift; check identity template.

Avery Walker Public Response Jul 12, 10:10 AM

We are comparing the user against the standard onboarding access profile.

Password Reset Procedure KB-260007 - Public FAQ - Identity Microsoft Authenticator Setup KB-260009 - Public FAQ - Identity BitLocker Recovery Procedure KB-260004 - Internal Knowledge - Security Rapid7 Installation KB-260006 - Internal Knowledge - Security Laptop Imaging Checklist KB-260008 - Internal Knowledge - Asset Lifecycle

Password Reset Procedure 31 ticket uses - 100% helpful Microsoft Authenticator Setup 22 ticket uses - 100% helpful Laptop Imaging Checklist 11 ticket uses - 100% helpful

Status changed Jul 12, 10:06 AM

Ticket moved to In Progress.
Assigned to Avery Walker Jul 12, 9:56 AM

Identity accepted ownership.
Affected asset selected Jul 12, 9:51 AM

Inventory asset attached to the ticket context.
Ticket created Jul 12, 9:48 AM

Omar Fields reported: New hire setup incomplete.

HQ-1003 Lenovo ThinkPad T14 Gen 5 ANC-LT-HK-1003

Assigned Warranty Active

Assigned user Henry Kim

Location Headquarters / Network Closet

Department Network Operations

Assigned to Henry Kim May 24, 3:02 PM

Henry Kim received this asset for Network Specialist.
Inventory location assigned May 23, 3:10 PM

Placed in Headquarters / Field Office / Network Closet.
Asset tag assigned May 23, 3:06 PM

HQ-1003 assigned to serial number ANC-LT-HK-1003.
Asset received May 23, 3:02 PM

Lenovo ThinkPad T14 Gen 5 deployed for Henry Kim.

HD-260032 - New hire setup incomplete