Helpdesk

Medium Open Overdue Jul 19

The right monitor flickers for two to three minutes after the workstation wakes from sleep.

hd-260002-diagnostics.txt Diagnostic note

Visibility Comment

Sam Rivera Internal Note Jul 17, 4:30 AM

Asked requester to leave the monitor connected overnight so we can test wake behavior in the morning.

Sam Rivera Public Response Jul 17, 4:17 AM

Monitor cable and dock output need to be isolated.

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Status changed Jul 17, 4:13 AM

Ticket moved to Open.
Assigned to Sam Rivera Jul 17, 4:03 AM

Service Desk accepted ownership.
Affected asset selected Jul 17, 3:58 AM

Inventory asset attached to the ticket context.
Ticket created Jul 17, 3:55 AM

John Smith reported: Right monitor flickering after wake.

Hunts-M-3002 Dell P2425H HSV-MR-JS-3002

Assigned Warranty Active

Assigned user John Smith

Location Huntstown / TMG Operations

Department TMG Operations

Assigned to John Smith May 4, 3:33 PM

John Smith received this asset for TMG Program Manager.
Inventory location assigned May 3, 3:41 PM

Placed in Huntstown / Operations Center / TMG Operations.
Asset tag assigned May 3, 3:37 PM

Hunts-M-3002 assigned to serial number HSV-MR-JS-3002.
Asset received May 3, 3:33 PM

Secondary monitor issued with workstation kit.

HD-260002 - Right monitor flickering after wake