Helpdesk

Low Waiting on Customer Overdue Jul 11

Claire Evans cannot select the standard dual-monitor resolution profile.

hd-260061-diagnostics.txt Diagnostic note

Visibility Comment

Sam Rivera Internal Note Jul 6, 9:23 AM

Likely monitor EDID or driver cache issue.

Sam Rivera Public Response Jul 6, 9:10 AM

We are refreshing display drivers and saved monitor profile.

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Status changed Jul 6, 9:06 AM

Ticket moved to Waiting on Customer.
Assigned to Sam Rivera Jul 6, 8:56 AM

Endpoint Engineering accepted ownership.
Affected asset selected Jul 6, 8:51 AM

Inventory asset attached to the ticket context.
Ticket created Jul 6, 8:48 AM

Claire Evans reported: Monitor resolution locked.

Stan-M-3008 Dell P2425H SSC-ML-JP-3008

Assigned Warranty Active

Assigned user Jonah Price

Location Stannis / Program Operations

Department Logistics

Assigned to Jonah Price May 16, 3:32 PM

Jonah Price received this asset for Logistics Specialist.
Inventory location assigned May 15, 3:40 PM

Placed in Stannis / Program Office / Program Operations.
Asset tag assigned May 15, 3:36 PM

Stan-M-3008 assigned to serial number SSC-ML-JP-3008.
Asset received May 15, 3:32 PM

Primary monitor issued with workstation kit.

HD-260061 - Monitor resolution locked