Helpdesk

Low Waiting on Vendor Overdue Jul 15

Claire Evans cannot select the standard dual-monitor resolution profile.

hd-260041-diagnostics.txt Diagnostic note

Visibility Comment

Sam Rivera Internal Note Jul 10, 1:23 PM

Likely monitor EDID or driver cache issue.

Sam Rivera Public Response Jul 10, 1:10 PM

We are refreshing display drivers and saved monitor profile.

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Status changed Jul 10, 1:06 PM

Ticket moved to Waiting on Vendor.
Assigned to Sam Rivera Jul 10, 12:56 PM

Endpoint Engineering accepted ownership.
Affected asset selected Jul 10, 12:51 PM

Inventory asset attached to the ticket context.
Ticket created Jul 10, 12:48 PM

Claire Evans reported: Monitor resolution locked.

Stan-M-3003 Dell P2425H SSC-ML-NM-3003

Assigned Warranty Active

Assigned user Nora Mills

Location Stannis / Program Operations

Department TMG Operations

Assigned to Nora Mills May 13, 3:32 PM

Nora Mills received this asset for Program Analyst.
Inventory location assigned May 12, 3:40 PM

Placed in Stannis / Program Office / Program Operations.
Asset tag assigned May 12, 3:36 PM

Stan-M-3003 assigned to serial number SSC-ML-NM-3003.
Asset received May 12, 3:32 PM

Primary monitor issued with workstation kit.

HD-260041 - Monitor resolution locked