Helpdesk

High Open Overdue Jul 6

Emily Davis reports that the laptop does not detect external monitors or wired network after docking at Huntstown.

hd-260065-diagnostics.txt Diagnostic note

Visibility Comment

Sam Rivera Internal Note Jul 5, 1:23 PM

Check for repeat WD22 firmware behavior at Huntstown.

Sam Rivera Public Response Jul 5, 1:10 PM

We are validating dock firmware and cable path before replacing hardware.

Status changed Jul 5, 1:06 PM

Ticket moved to Open.
Assigned to Sam Rivera Jul 5, 12:56 PM

Endpoint Engineering accepted ownership.
Affected asset selected Jul 5, 12:51 PM

Inventory asset attached to the ticket context.
Ticket created Jul 5, 12:48 PM

Emily Davis reported: Laptop will not dock in Huntstown.

Hunts-DK-2005 Dell WD22TB4 Dock HSV-DK-DH-2005

Assigned Warranty Active

Assigned user Dana Holt

Location Huntstown / Network Closet

Department Network Operations

Assigned to Dana Holt May 8, 3:17 PM

Dana Holt received this asset for Network Engineer.
Inventory location assigned May 7, 3:25 PM

Placed in Huntstown / Operations Center / Network Closet.
Asset tag assigned May 7, 3:21 PM

Hunts-DK-2005 assigned to serial number HSV-DK-DH-2005.
Asset received May 7, 3:17 PM

Dock issued with Dana Holt's workstation kit.

HD-260065 - Laptop will not dock in Huntstown