Helpdesk

High Resolved Due Jul 10

Executive architecture dock failed repeated power tests and was replaced from spare inventory.

hd-260007-diagnostics.txt Diagnostic note

Visibility Comment

Sam Rivera Internal Note Jul 9, 10:30 AM

Requester confirmed the replacement dock is stable after two workdays.

Sam Rivera Public Response Jul 9, 10:17 AM

Replacement dock resolved monitor and network detection.

Status changed Jul 9, 10:13 AM

Ticket moved to Resolved.
Assigned to Sam Rivera Jul 9, 10:03 AM

Service Desk accepted ownership.
Affected asset selected Jul 9, 9:58 AM

Inventory asset attached to the ticket context.
Ticket created Jul 9, 9:55 AM

John Smith reported: Dock replacement completed.

Hunts-DK-2001 Dell WD22TB4 Dock HSV-DK-JS-2001

Assigned Warranty Active

Assigned user John Smith

Location Huntstown / TMG Operations

Department TMG Operations

Assigned to John Smith May 4, 3:17 PM

John Smith received this asset for TMG Program Manager.
Inventory location assigned May 3, 3:25 PM

Placed in Huntstown / Operations Center / TMG Operations.
Asset tag assigned May 3, 3:21 PM

Hunts-DK-2001 assigned to serial number HSV-DK-JS-2001.
Asset received May 3, 3:17 PM

Dock issued with John Smith's workstation kit.

HD-260007 - Dock replacement completed