Helpdesk

High In Progress Overdue Jul 17

John Smith reports that his laptop will not detect external monitors or wired network when connected to the dock.

hd-260001-diagnostics.txt Diagnostic note

Visibility Comment

Avery Walker Internal Note Jul 17, 1:30 AM

Technician reproduced issue at the desk. Checking WD22 firmware package before replacing hardware.

Avery Walker Public Response Jul 17, 1:17 AM

Dock was reseated and firmware version is being verified.

Status changed Jul 17, 1:13 AM

Ticket moved to In Progress.
Assigned to Avery Walker Jul 17, 1:03 AM

Endpoint Engineering accepted ownership.
Affected asset selected Jul 17, 12:58 AM

Inventory asset attached to the ticket context.
Ticket created Jul 17, 12:55 AM

John Smith reported: Laptop will not dock.

Hunts-DK-2001 Dell WD22TB4 Dock HSV-DK-JS-2001

Assigned Warranty Active

Assigned user John Smith

Location Huntstown / TMG Operations

Department TMG Operations

Assigned to John Smith May 4, 3:17 PM

John Smith received this asset for TMG Program Manager.
Inventory location assigned May 3, 3:25 PM

Placed in Huntstown / Operations Center / TMG Operations.
Asset tag assigned May 3, 3:21 PM

Hunts-DK-2001 assigned to serial number HSV-DK-JS-2001.
Asset received May 3, 3:17 PM

Dock issued with John Smith's workstation kit.

HD-260001 - Laptop will not dock