Helpdesk

Medium Waiting on Customer Overdue Jul 13

Rachel Kim cannot select the assigned headset for Teams calls.

hd-260039-diagnostics.txt Diagnostic note

Visibility Comment

Jordan Patel Internal Note Jul 10, 11:23 PM

Accessory issue; verify whether this follows the user or the dock.

Jordan Patel Public Response Jul 10, 11:10 PM

We are reinstalling the device profile and checking USB/audio driver state.

Status changed Jul 10, 11:06 PM

Ticket moved to Waiting on Customer.
Assigned to Jordan Patel Jul 10, 10:56 PM

Endpoint Engineering accepted ownership.
Affected asset selected Jul 10, 10:51 PM

Inventory asset attached to the ticket context.
Ticket created Jul 10, 10:48 PM

Rachel Kim reported: Teams audio device unavailable.

Hunts-AC-8001 Jabra Evolve2 65 HSV-AC-SR-8001

Assigned Warranty Active

Assigned user Sam Rivera

Location Huntstown / Service Desk

Department Information Technology

Assigned to Sam Rivera May 5, 5:02 PM

Sam Rivera received this asset for Service Desk Technician.
Inventory location assigned May 4, 5:10 PM

Placed in Huntstown / Operations Center / Service Desk.
Asset tag assigned May 4, 5:06 PM

Hunts-AC-8001 assigned to serial number HSV-AC-SR-8001.
Asset received May 4, 5:02 PM

Support accessory issued to Sam Rivera.

HD-260039 - Teams audio device unavailable