Helpdesk

Critical Open Overdue Jul 17

John Smith cannot select the assigned headset for Teams calls.

hd-260009-diagnostics.txt Diagnostic note

Visibility Comment

Sam Rivera Internal Note Jul 17, 5:23 AM

Accessory issue; verify whether this follows the user or the dock.

Sam Rivera Public Response Jul 17, 5:10 AM

We are reinstalling the device profile and checking USB/audio driver state.

Status changed Jul 17, 5:06 AM

Ticket moved to Open.
Assigned to Sam Rivera Jul 17, 4:56 AM

Endpoint Engineering accepted ownership.
Affected asset selected Jul 17, 4:51 AM

Inventory asset attached to the ticket context.
Ticket created Jul 17, 4:48 AM

John Smith reported: Teams audio device unavailable.

Hunts-AC-8001 Jabra Evolve2 65 HSV-AC-SR-8001

Assigned Warranty Active

Assigned user Sam Rivera

Location Huntstown / Service Desk

Department Information Technology

Assigned to Sam Rivera May 5, 5:02 PM

Sam Rivera received this asset for Service Desk Technician.
Inventory location assigned May 4, 5:10 PM

Placed in Huntstown / Operations Center / Service Desk.
Asset tag assigned May 4, 5:06 PM

Hunts-AC-8001 assigned to serial number HSV-AC-SR-8001.
Asset received May 4, 5:02 PM

Support accessory issued to Sam Rivera.

HD-260009 - Teams audio device unavailable