Helpdesk

Medium Closed Due Jul 1

Rachel Kim cannot select the assigned headset for Teams calls.

hd-260099-diagnostics.txt Diagnostic note

Visibility Comment

Jordan Patel Internal Note Jun 28, 11:23 AM

Accessory issue; verify whether this follows the user or the dock.

Jordan Patel Public Response Jun 28, 11:10 AM

We are reinstalling the device profile and checking USB/audio driver state.

Status changed Jun 28, 11:06 AM

Ticket moved to Closed.
Assigned to Jordan Patel Jun 28, 10:56 AM

Endpoint Engineering accepted ownership.
Affected asset selected Jun 28, 10:51 AM

Inventory asset attached to the ticket context.
Ticket created Jun 28, 10:48 AM

Rachel Kim reported: Teams audio device unavailable.

Hunts-AC-8001 Jabra Evolve2 65 HSV-AC-SR-8001

Assigned Warranty Active

Assigned user Sam Rivera

Location Huntstown / Service Desk

Department Information Technology

Assigned to Sam Rivera May 5, 5:02 PM

Sam Rivera received this asset for Service Desk Technician.
Inventory location assigned May 4, 5:10 PM

Placed in Huntstown / Operations Center / Service Desk.
Asset tag assigned May 4, 5:06 PM

Hunts-AC-8001 assigned to serial number HSV-AC-SR-8001.
Asset received May 4, 5:02 PM

Support accessory issued to Sam Rivera.

HD-260099 - Teams audio device unavailable